Request deletion in the app
- Sign in to your account at https://app.speaksynq.com/en/sign-in.
- Open the Profile or Privacy section and choose “Delete my account.”
- Read the notice, tick the confirmation box, and submit the request. You may be asked to sign in again for security.
- You can cancel on the same screen during the seven-day waiting period. Normal practice access is paused during that period.
If you cannot access your account
Email app@collabry.io from the registered address with the subject “SpeakSynq account deletion.” We need to verify that the account is yours and will never ask for your password by email.
What is deleted?
Irreversible cleanup begins after the waiting period. It removes the account, profile, recordings, attempts, scores, consents, private practice sets, review and progress data, and profile-linked provider results. The process is not complete until external storage cleanup is verified.
Limited records required for law or security and non-identifying operational totals may remain. Encrypted backups expire within 30 days and cannot be rewritten for one account.
Delete only certain data
Without deleting the whole account, you can remove an individual practice recording, provider assessment, or private practice content using the relevant controls in the app. Read the Privacy Notice or contact support for details.